Privacy policy
Last updated: September 24, 2026
1. Who we are
This policy covers the Viva Partner app for iPhone and Android and the partner portal at
app.rep-os.ai (called "RepOS"), which the app opens. Together we call them "the app".
- RISER NOW LLC, 7901 4th St N, STE 300, St. Petersburg, FL 33702, runs the Riser and Viva Health Co partner programs and is responsible
for the personal information described here ("we", "us"). Viva Health Co is a wholesale division of RISER NOW LLC.
- PrecisionNow LLC, the holding company of RISER NOW LLC, publishes the app on the App Store and Google Play.
The public stores at risernow.com and vivahealthco.com, where customers buy, have their own privacy policies.
2. What we collect
You give us
- Account details: your name, email address, phone number, business name, city and state, and a profile photo if you add one.
- Partner program details: your partner code, who sponsored you, the product lines you carry, and your storefront settings (logo, colours, contact details you choose to show, booking link).
- Tax information (W-9): your legal name, address, tax classification and taxpayer identification number (SSN or EIN). We ask for it only after you have earned commission, because we must issue a 1099. The number is encrypted when stored and only its last four digits are ever shown.
- Payout bank details: account holder, routing and account number, encrypted when stored; only the last four digits are shown.
- Your signature on the partner agreement: the name you typed or the mark you drew, the version you signed, the time, and the IP address and browser it came from.
- Messages you send us for support.
Created as you use the app
- Sign-in records: single-use sign-in links, a session cookie that keeps you signed in, and for each signed-in device the browser and device type, sign-in method and last activity, so you can see and end your sessions in Settings.
- Commission records: the orders credited to your code, what you earned, and what has been paid.
- Your customers and orders: for each order placed with your code, the customer's name, email, phone, the items bought, and shipping and tracking status.
- Work you do in the portal: leads, contacts, notes, tasks and messages you create or import.
- Notification tokens: if you allow notifications in the app, the address Apple or Google gives us to deliver them to your device. Deleting your account removes them.
- Technical logs: server logs of requests and errors, used to run and secure the service.
From accounts you choose to connect
- Google or Microsoft sign-in (web only): your verified email address, used to match you to your account. The app itself does not offer these sign-in buttons.
- Calendar, mail or contacts, only if you connect them in Settings: used to show your schedule, prepare meeting briefs and suggest contacts. Our use of information received from Google APIs follows the
Google API Services User Data Policy, including its Limited Use requirements. You can disconnect at any time.
3. How we use it
- To run your account: sign you in, show your dashboard, customers, orders, commissions and storefront.
- To pay you: calculate commission, hold it until the agreement and W-9 are on file, pay it, and issue a 1099.
- To contact you about your account, orders credited to you, and payouts. Switches for optional notifications are in Settings.
- To answer support requests, keep the service secure, prevent fraud, and meet legal and tax obligations.
- The in-app assistant ("Charlie") sends the question you ask, with the account data needed to answer it, to an AI service provider that processes it for us.
We do not sell your personal information, and we do not use it for advertising.
4. Who sees it
- Partners see their own customers. A partner sees, for each order placed with their code, the customer's name, email, phone, items and shipping status, so they can look after that customer. A partner never sees our costs or margins.
- Your sponsor (the partner above you) sees your name, partner code and onboarding progress, and orders under your code count toward their commission.
- Service providers who run parts of the service for us under contract: hosting, our CRM and messaging platform, email and text delivery, our online store platform, and AI processing for the assistant. They use the data only to provide their service to us.
- Tax authorities: the IRS and state authorities receive 1099 information as the law requires.
- Legal reasons: when required by law or to protect rights and safety, and in a merger or sale of the business, under this policy.
5. No tracking
The app contains no advertising or analytics SDKs and does not track you across other companies' apps or websites, so it never asks for permission to track. Cookies are used only to keep you signed in and to protect sign-in.
6. How long we keep it
- Account and profile details: while your account is open. When you delete your account they are removed straight away (see section 7).
- Commission, payout and order records: kept as business and accounting records.
- Tax information (W-9 / 1099): at least four years after the last 1099, as federal tax law requires.
- The signed partner agreement: kept as a contract record.
- Payout bank details: while you are owed money; deleted when you delete your account with nothing owed.
- Sign-in links expire within minutes to days and work once; sessions expire after 30 days or when you sign out.
7. Deleting your account
In the app: Settings › Account › Delete my account, then type DELETE to confirm. You can also request deletion on the web.
Deleting signs you out everywhere, stops you signing in again, removes your name, email, phone, photo, profile, booking links, storefront details and connected accounts, and switches off your partner code for new orders. If you are owed commission, deletion still goes ahead and the money is still paid. We keep only these records, for the reasons given:
| Kept | Why |
|---|
| Commission and payout records | Money records. They name your partner code, not you, and are kept for accounting and to pay anything still owed. |
| Tax form (W-9) and 1099 information | Federal tax law requires us to keep the records behind any 1099 we issue (at least 4 years). Your tax ID stays encrypted and only its last four digits are ever shown. |
| Signed partner agreement | A contract record, kept in case of a dispute about the terms you agreed to. |
| Payout bank details, only while money is owed | Kept encrypted only so that commission you are still owed can be paid. With nothing owed they are deleted. |
| Your customers | Customers who bought through your code stay linked to the code. Those records are about the customers, not you. |
Copies in routine backups are overwritten as those backups age out. Records held by the services we use, such as our CRM, are removed on request; email us if you want them removed.
8. Your choices and rights
- See and change your details in Settings, and end any signed-in session there.
- Ask for a copy of your data, a correction, or deletion by emailing hello@risernow.com. Depending on where you live you may have further rights under state law; we will answer any such request and will not treat you differently for making it.
- Disconnect Google or Microsoft at any time in Settings or in your
Google account.
9. Order details and health-related products
Some products sold through the partner programs are wellness products, so an order record shown to a partner can indicate what a customer bought. Some state laws, including Washington's My Health My Data Act, regulate health-related consumer data. We are reviewing with legal counsel how those laws apply to these order details, and we will update this policy and our practices if needed.
10. Security
Data travels over HTTPS. Tax identification numbers and bank details are encrypted when stored. Sign-in links work once and expire. Access to personal data is limited to people who need it to run the service. No system is perfectly secure; tell us at once if you think your account has been misused.
11. Age
The app is for adults running a business. It is not meant for anyone under 18, and we do not knowingly collect information from children.
12. Changes
If we change this policy we will update the date above and, for a significant change, tell you in the app.